← Back to home

Terms of Service

Last updated July 6, 2026

TABLE OF CONTENTS

  1. AGREEMENT TO LEGAL TERMS
  2. OUR SERVICES
  3. INTELLECTUAL PROPERTY
  4. USER ACCOUNTS
  5. SUBSCRIPTIONS AND BILLING
  6. CANCELLATION
  7. REFUNDS
  8. DATA RETENTION UPON CANCELLATION
  9. USER GENERATED CONTRIBUTIONS
  10. PROHIBITED ACTIVITIES
  11. THIRD PARTY LINKS
  12. COPYRIGHT AND DMCA
  13. DISCLAIMER OF WARRANTIES
  14. LIMITATION OF LIABILITY
  15. DISPUTE RESOLUTION
  16. USER DATA
  17. UPDATES TO TERMS
  18. CONTACT US

1. AGREEMENT TO LEGAL TERMS

These Terms of Service (“Terms”) constitute a legally binding agreement between you and Redwood Plus LLC (doing business as Redwood Plus) (“Company,” “we,” “us,” or “our”) governing your access to and use of our services, including our website at https://redwood.plus, our application at https://app.redwood.plus, and any related software, documentation, or services (collectively, the “Services”).

By accessing or using our Services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree with all of these Terms, you are expressly prohibited from using the Services and must discontinue use immediately.

We reserve the right to change or modify these Terms at any time and at our sole discretion. We will alert you about any changes by updating the “Last updated” date of these Terms. It is your responsibility to periodically review these Terms to stay informed of updates. Your continued use of the Services after any changes constitutes acceptance of the revised Terms.

The Services are intended for users who are at least 18 years of age. By using the Services, you represent and warrant that you are at least 18 years old and have the legal authority to enter into these Terms.

2. OUR SERVICES

Redwood Plus is a software as a service (SaaS) platform providing CRM, trip management, proposal tools, and AI-powered workflow automation exclusively for independent travel advisors. The Services are available at https://app.redwood.plus.

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country.

We reserve the right to modify, suspend, or discontinue any part of the Services at any time without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Services.

3. INTELLECTUAL PROPERTY

The Services and all content, features, and functionality therein — including but not limited to all information, software, text, displays, images, video, audio, and the design, selection, and arrangement thereof — are owned by Redwood Plus LLC, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

The Redwood Plus name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Redwood Plus LLC. You may not use such marks without the prior written permission of Redwood Plus LLC.

Subject to your compliance with these Terms and payment of applicable subscription fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for your internal business purposes as a travel advisor. This license does not include the right to:

  • Reproduce, distribute, modify, or create derivative works of the Services or any content
  • Publicly display, publicly perform, or transmit the Services or any content derived from the Services
  • Use any data mining, robots, scraping, or similar data gathering or extraction methods on the Services
  • Use the Services or any portion thereof for any commercial purpose other than your own internal business operations
  • Sell, sublicense, transfer, or assign your rights under this license to any third party

Any use of the Services not expressly permitted by these Terms is a breach of these Terms and may violate copyright, trademark, and other laws.

4. USER ACCOUNTS

To access the Services, you must create an account. When you create an account, you agree to the following:

  • Accurate information. You must provide true, accurate, current, and complete information during registration and keep your account information up to date at all times.
  • Account security. You are responsible for maintaining the confidentiality of your account credentials, including your password. You agree to accept responsibility for all activities that occur under your account. You must notify us immediately at hello@redwood.plus of any unauthorized use of your account or any other breach of security.
  • One account per user. Each account is for the use of a single individual. You may not share your account credentials with any other person.
  • No social media linking. Account creation and login are managed directly through our platform. We do not support account creation or login via third-party social media platforms.

We reserve the right to suspend or terminate your account at our sole discretion if we determine that you have violated these Terms or if we believe your account poses a risk to the security or integrity of the Services or other users.

5. SUBSCRIPTIONS AND BILLING

Access to the Services requires a paid subscription. By subscribing, you agree to the following billing terms:

  • Automatic renewal. Subscriptions automatically renew at the end of each billing period (monthly or annual, depending on your selected plan) unless you cancel before the renewal date. By subscribing, you authorize us to charge your payment method on a recurring basis.
  • Billing cycles. You may choose to be billed on a monthly or annual basis. Annual plans are billed as a single payment covering the full subscription year.
  • Payment method. All payments are processed by Stripe, our third-party payment processor. We accept major credit cards. By providing your payment information, you represent that you are authorized to use the payment method and authorize us to charge your subscription fees through Stripe.
  • Price changes. We reserve the right to modify subscription pricing at any time. We will provide advance notice of any price changes via email to your registered email address. Price changes take effect at the start of your next billing period following notice. Your continued use of the Services after a price change takes effect constitutes acceptance of the new price.
  • Taxes. Subscription fees are exclusive of all applicable taxes. You are responsible for paying all taxes associated with your subscription.

6. CANCELLATION

You may cancel your subscription at any time. There are no penalties or cancellation fees.

  • How to cancel. You may cancel your subscription by logging into your account and navigating to your account settings, or by contacting us at hello@redwood.plus.
  • Access after cancellation. Upon cancellation, your subscription access will continue through the end of your current billing period. You will not receive a prorated refund for any unused portion of the current billing period, except as described in our Refunds section below.
  • No penalties. We do not charge any early termination fees or cancellation penalties.

7. REFUNDS

New subscribers may request a full refund within 30 days of their initial subscription payment by contacting us at billing@redwood.plus. After 30 days, subscription payments are non-refundable. Refunds are only available for new subscribers and do not apply to renewal payments.

8. DATA RETENTION UPON CANCELLATION

Upon cancellation of your subscription, your account and all associated data will remain accessible for 90 days. After this 90-day period, your account and all data will be permanently deleted. We strongly recommend exporting your data before cancellation. You may request a data export at any time by contacting privacy@redwood.plus.

9. USER GENERATED CONTRIBUTIONS

The Services may allow you to upload, submit, store, or transmit content, including but not limited to agency logos, client-facing images, trip documents, and other files (“Contributions”). You retain ownership of all intellectual property rights in your Contributions.

By uploading or submitting Contributions to the Services, you grant Redwood Plus LLC a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, display, and transmit your Contributions solely as necessary to provide and operate the Services for you. This license terminates when you delete your Contributions or close your account, subject to the data retention period described above.

You represent and warrant that:

  • You own or have all necessary rights, licenses, and permissions to upload and use your Contributions in connection with the Services
  • Your Contributions do not infringe the intellectual property rights, privacy rights, or any other rights of any third party
  • Your Contributions do not contain any material that is unlawful, defamatory, obscene, harmful, or otherwise objectionable

We do not claim ownership of your Contributions. We reserve the right, but are under no obligation, to review and remove any Contributions that we determine, in our sole discretion, to violate these Terms or applicable law.

10. PROHIBITED ACTIVITIES

You may use the Services only for lawful purposes and in accordance with these Terms. You agree not to use the Services:

  • In any way that violates any applicable federal, state, local, or international law or regulation
  • To engage in any unauthorized data collection or scraping, including systematic retrieval of data or content from the Services to build a collection, database, or directory
  • To attempt to bypass, disable, or circumvent any security feature or access control of the Services
  • To interfere with, disrupt, or create an undue burden on the Services or the networks or servers connected to the Services
  • To impersonate or attempt to impersonate Redwood Plus, a Redwood Plus employee, another user, or any other person or entity
  • To upload, transmit, or distribute any viruses, malware, trojan horses, ransomware, or other malicious or harmful code
  • To use the Services for any unlawful purpose or in furtherance of any illegal activity
  • To use the Services to send unauthorized advertising, spam, or unsolicited communications
  • To reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Services
  • To access the Services by automated means, including bots, spiders, crawlers, or scrapers, without our prior written permission

Violation of any of the foregoing may result in immediate termination of your account and may subject you to civil or criminal liability.

11. THIRD PARTY LINKS

The Services may contain links to third-party websites, services, or resources that are not owned or controlled by Redwood Plus LLC. We provide these links as a convenience and do not endorse or assume responsibility for the content, privacy policies, or practices of any third-party websites or services.

We have no control over and assume no responsibility for the content, accuracy, privacy policies, or practices of any third-party sites or services. You acknowledge and agree that Redwood Plus LLC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods, or services available on or through any such third-party sites or services.

We strongly encourage you to read the terms of service and privacy policies of any third-party websites or services you visit. Your use of third-party sites is entirely at your own risk.

12. COPYRIGHT AND DMCA

We respect the intellectual property rights of others. If you believe that material on our Services infringes a copyright you own or control, please notify us by sending a written notice to hello@redwood.plus that includes all of the following:

  • A description of the copyrighted work that you claim has been infringed, with enough detail so that we can identify it
  • The URL or other specific location on our Services where the material that you claim is infringing is located
  • Your name, address, telephone number, and email address so that we may contact you
  • A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law
  • A statement by you, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or are authorized to act on the copyright owner's behalf

We will promptly investigate valid notices and take appropriate action, including removing or disabling access to the allegedly infringing material. Please note that submitting a false or misleading notice of copyright infringement may subject you to legal liability.

13. DISCLAIMER OF WARRANTIES

THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, REDWOOD PLUS LLC EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WITHOUT LIMITING THE FOREGOING, REDWOOD PLUS LLC DOES NOT WARRANT THAT:

  • The Services will meet your specific requirements or expectations
  • The Services will be uninterrupted, timely, secure, or error-free
  • The results that may be obtained from the use of the Services will be accurate or reliable
  • Any errors in the Services will be corrected

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.

14. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL REDWOOD PLUS LLC, ITS DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF, OR INABILITY TO USE, THE SERVICES.

IN ALL CASES, THE TOTAL AGGREGATE LIABILITY OF REDWOOD PLUS LLC TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO REDWOOD PLUS LLC IN THE SIX (6) MONTHS PRECEDING THE DATE THE CLAIM AROSE. THIS LIMITATION APPLIES REGARDLESS OF THE FORM OR THEORY OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF REDWOOD PLUS LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Any claim or cause of action arising out of or related to use of the Services or these Terms must be filed within six (6) months after such claim or cause of action arose, or be forever barred, notwithstanding any statute of limitations or other law to the contrary.

Some jurisdictions do not allow the limitation or exclusion of certain damages, so some of the above limitations may not apply to you. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

15. DISPUTE RESOLUTION

Informal Resolution

Before initiating any formal legal proceedings, you agree to attempt to resolve any dispute informally by contacting us at hello@redwood.plus. The parties will attempt in good faith to resolve the dispute within thirty (30) days of the date notice is provided. If the dispute is not resolved within that period, either party may proceed to binding arbitration as described below.

Binding Arbitration

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved by final and binding arbitration administered in the State of California, United States, in accordance with the applicable arbitration rules. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

Redwood Plus LLC will pay arbitration fees if they are deemed excessive relative to the value of your claim, in order to ensure that arbitration remains accessible.

Exceptions

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights.

Governing Law and Jurisdiction

These Terms and any dispute arising out of or related to these Terms or the Services shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles. To the extent that any dispute proceeds in court, you and Redwood Plus LLC agree to submit to the exclusive personal jurisdiction of the state and federal courts located in California, United States.

16. USER DATA

We collect and process personal information in connection with your use of the Services. Our data practices are described in our Privacy Policy at https://redwood.plus/privacy. By using the Services, you consent to our collection and use of your information as described in the Privacy Policy.

You are responsible for the accuracy and legality of any data you upload or enter into the Services, including data relating to your clients. You represent and warrant that you have obtained all necessary consents and authorizations required under applicable law to share client data with the Services and to allow us to process that data on your behalf.

17. UPDATES TO TERMS

We reserve the right to update or modify these Terms at any time and at our sole discretion. When we make material changes to these Terms, we will notify you by sending an email to the address associated with your account at hello@redwood.plus and by updating the “Last updated” date at the top of this page.

Your continued use of the Services following the posting of revised Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must stop using the Services and cancel your subscription.

18. CONTACT US

If you have questions about these Terms, please email us at hello@redwood.plus.